COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Welcome to the York Medical Group Website

This website is for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates. At York Medical Group, we aim to treat all our patients promptly, courteously and in complete confidence.

Please be sure to check the Your Health Section, we have a lot of information about self-care and minor illness that might be helpful to you at home.

 Please read our appointment guide here

The Friends and Family Test

Putting Patients First

The Friends & FamilyTest (FFT) is a feedback tool which offers patients the opportunity to provide feedback about the care and treatment they have received. This is not a traditional survey; this will be a continuous loop between our patients and staff.

The FFT questions ask if patients would recommend the services we provide and how we could improve them. This provides a mechanism to highlight both good and poor patient experience. The data is completely anonymous and is not compulsory, but is available to all patients.

Please follow the link to participate here

 

Statement of Intent for York Medical Group

Please feel free to read our Statement of Intent Document in PDF format.

 

Certificate of CQC Registration 2016

Please click here to view our Certificate of Registration with the CQC. 

 

Patient Charter

Please click here to read a copy of our patient charter.

Practice Area

We have eight sites in the city. With the exception of the York St John University surgery, patients are welcome to make appointments at any of our 7 main surgeries – Acomb, 32 Clifton, Monkgate and Woodthorpe, Water Lane, Tower Cour and Skelton – even if this is not your usual surgery. All our patients' medical records are computerised, so – for example – if you work in town and it is more convenient for you to be seen at our Monkgate surgery, please do not hesitate to make an appointment there.

 

Disabled Access

All our surgeries have disabled access. Should you require further information, please telephone the relevant surgery. 

We have Disabled parking available at our Acomb, Water Lane, Tower Court and Monkgate sites.

 

Interpreting Services & Hearing Loops

Interpreting services can be made available in certain circumstances for patients needing translation or those who are hard of hearing or deaf. We would need prior warning to see if it is possible to arrange this service. Please ask at reception for more information.

For deaf people and those hard of hearing, a textphone service is available on 0845-606 4647. 

Portable hearing loops are now available for those who require one from reception. They can be taken into the doctor’s room during your consultation.