COVID-19 CORONAVIRUS

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, lost sense of smell or taste you are advised to stay at home for 14 days. Do not book a GP appointment or attend your GP Practice.

If you are displaying symptoms of Covid-19 it is recommended that you go get tested. For more info and to book a test or order a home kit please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest COVID19 advice please visit www.nhs.uk/coronavirus.
To reduce your chances of catching COVID-19 and reduce pressure on your local GP practice during this busy time, appointments will be carried out over the phone unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.
A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.
Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.

Important Information 04.06.2020

  • We ask that patients wear a face covering to all in person appointments (this could be a scarf or mask etc).
  • York Medical Pharmacy is still open to their patients, and can be contacted on 01904 794115.
  • Appointments will be carried out over the phone unless there is a clinical need for you to come into the practice.
  • Our same day care our service is still running.
  • If you need a Nurse appointment please call the surgery on the day to book the appointment.
  • Do not visit the surgery to drop off a prescription; sign up for the NHS App or give us a call. Alternatively post your prescription. Nominate a pharmacy for your prescription to be sent to electronically. You can request prescriptions via our voicemail service on 01904 439100.
  • Doors at all surgeries are locked and will only be opened for those that have appointments.
" Trust our family to look after your family "

Friends & Family Results

This is How likely our patients are to recommend our GP practice to friends and family if they needed similar care or treatment

Number of Patients

Patients Ratings

These results are updated monthly

What you had to tell us

We asked..."Can you tell us why you gave that response?"

Requests for medication are rarely filled and/or told they arent put through so i have to stop taking my daily medication for months.
I have always found this practice to be helpful in all aspects. I wouldn’t change.
Very good
The staff I have had contact with have always been very friendly and helpful and my wife and I have have always received prompt treatment as necessary
No family Friends registered elsewhere.
It takes so long to talk to a receptionist. The Klinik system doesn't seem to work well as I received a text saying it had tried to call twice this morning - when my phone was on and next to me. I haven't seen a GP in person in 4 years, apart from a trainee GP 2 years ago where I had to travel to Clifton Moor. The best care I've received has been from nurses at Monkgate - which again I had to travel to because there were no appointments available at Acomb. Thank goodness I have a car as trying to walk or get a taxi or bus is the last thing you want to contemplate when you're feeling ill.
I have been very happy with this GP practice for many years but not this last year. I realise that it has not been a normal year but many people with long term conditions have felt sidelined by their medical practitioners. I have only had reviews and blood checks etc when I have requested them instead of getting automatic calls for this monitoring so sometimes they have been overdue. Having always been told that it was essential to have regular checks it is bit strange to feel they were not important any longer. So I am a bit confused but sincerely hope that things will revert to the normal level of care soon. My local surgery has also been closed.
Been a patient since 1970 when surgery was in Severus Avenue and never had a single problem with the service.
You do your best under awful current circumstances and the receptionists are always polite and helpful and the practice in general is efficient.
You do your best under awful current circumstances and the receptionists are always polite and helpful and the practice in general is efficient.
It is impossible to get to speak to a doctor if you do leave messages or requests they are ignored. The only time you get some response is when you ask to make an official complaint
This request was raised by me on behalf of my dad. The voice mail initially received indicated that voice messages should be limited to vulnerable cases. My dad is 84, has COPD and is unsteady on his feet, so I would consider him a case where a simple phone call would be more appropriate. Given he does not have Internet access, he would not have been able to complete the appointment request without assistance. Despite the best contact method being listed as his home phone number, contacts still continue to come to my mobile number (while this can be helpful as a reminder) it is not the preferred method. From previous conversations with my dad one of his key issues echos other comments that the phone system is inadequate. His last attempt to make an appointment took 1.25 hours to complete.
Since the pandemic the surgeries are all having problems.
extremely hard to speak to a person. online is not easy for every one
Can never get an appointment
All the Staff across the board are all very helpful and pleasant to deal with, many go above and beyond. My GPs I see are great, very thorough and attentive too.
We find you all kind and helpful
cannot contact doctors ,on telephone over 60 mins before getting through to person. Unable to book appointments via System Online and new Airbed. No information on what is the way to make an appointment or a review
The medical staff, doctors and nurses are great, people who answer the phone are understanding but up to now getting through by phone and the announcements that are made while you wait in a queue are patronising and repetitive. I know you’re all very busy but please don’t blame the patients, we don’t ring up for nothing. I can only assume there are not enough people managing the system for the number of calls you receive. Perhaps Klinic will be an improvement.
I have been trying to get an appointment for my daughter since 8am this morning. 8:02 - Call placed for appointment, put into call-back queue 09:15 - Told to call 111 Call placed to 111 and after going through current medical issues, advised they'd placed a referral back with our GP Practice in Acomb and to call them to get seen by a doctor. 10:02 - Call placed and entered into call back queue 12:29 - Received call-back and when i was in 1st place in the queue i was cut-off. 12:35 - Call placed and entered into the call back queue again 15:02 - Received call-back again and once again when i get to 1st in the queue i get cut-off again. Getting cut-off once could be down to a mistake by staff, however getting cut-off twice is a deliberate act by a staff member to clear down their call queue. This level of service is unacceptable as I've been trying to get an appointment for 7 hours
Helpfull
Because I sent you all the information on my ailment you sent me a message saying you would contact me that day and you did not!
Never had any problems, staff, nurses & Dr's very nice.
ive been very satisified with the care i have received since joining ymg ive found the reception staff nurses and gps very helpful polite and supportive
Difficulty in getting through over the last few months
Have found increasingly difficult to contact doctors but hear this seems to be the issue with most practices
I have received good care in the past.
It is impossible to get an appointment even for a regular blood test
I have always found the staff and doctors to be helpful, efficient and responsive. When the odd mistake has happened, which is rarely but will occur especially in a pandemic (e.g. a repeat prescription missed off one of my items) I have received an appropriate apology and the error has been rectified promptly.
You can't get an appointment with doctor. It takes 2 hours to get through on the phone to be told you can't have an appointment. The video appointment links don't work. The Klinic service is a black hole which appears to delete all requests upon receipt.
I have a great doctor
a lot of filling in of symptons and medication. I had to ask my Husband to do it for me
The new electronic appointment requesting system is a welcome improvement. This provides improved accessibility to appointments and a new way to express a health issue that is not time pressured and more patient centered. All members of staff are always friendly, welcoming, understanding and empathic - from the call handlers, reception staff, nurses and especially the Drs. I have trust and good faith in York Medical Group as my chosen GP. Thank you